bk33's Privacy Policy

bk33 is an online betting and casino platform operated for users in Bangladesh. This privacy policy applies to all services provided through the bk33 website and mobile application. By creating an account or logging in to this platform, you are considered to have accepted the terms of this policy.

The information of all users registered with bk33 before this policy came into effect is also covered by the same policy. Reading our Terms and Conditions together with this privacy policy will give you a complete picture of the legal framework governing your relationship with bk33.

This policy applies only to bk33's own services. Third-party websites or services are responsible for their own privacy policies.

bk33 collects only the information needed to operate our services properly. The types of information collected are described below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• User-chosen username and password (stored in encrypted form)
• National ID card or passport details (if required during the identity verification process)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay mobile banking numbers (for transaction records)
• Bank account details (applicable for bank transfers)
• Deposit and withdrawal transaction history and amounts

2.3 Usage and Technical Information

• IP address, browser type, and device identifier
• Time spent on the platform, pages visited, and gaming activity logs
• Data collected through cookies and similar tracking technologies
• Records of contacts made to customer support (live chat or email)

bk33 uses collected information for specific and limited purposes. No information is used for anything beyond what is relevant and necessary.

• Account Management: Keeping user accounts active, confirming logins, and providing a personalised experience.
• Identity Verification: Confirming that users are 21+ and identifying the genuine account holder.
• Processing Financial Transactions: Completing deposits and withdrawals and preventing fraud.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Technical Security: Detecting unauthorised access, system damage, and fraudulent activity.
• Bonuses and Promotions: Delivering the right offers to eligible users and monitoring whether promotional conditions are met.
• Legal Compliance: Complying with applicable laws or directives from authorities.

bk33 never sells your personal information to third parties or provides it to other organisations for commercial advertising.

bk33 does not disclose your information externally except in limited and specific circumstances, which are described below:

4.1 Service-Related Partners

Only the minimum information necessary for a specific task is shared with payment gateways, technology providers, or cloud service providers. These partners are contractually bound to maintain the same privacy standards as bk33.

4.2 Legal and Regulatory Requirements

Information may be disclosed to fulfil a lawful order from a competent authority or to meet legal obligations. In such cases, bk33 acts in compliance with the law.

4.3 Fraud Prevention

Information may be exchanged with relevant agencies to prevent fraud, money laundering, or other illegal activity. This is done to protect your account and funds.

4.4 Business Transfer

In the event of any business merger or acquisition, appropriate notice will be given before user information is transferred, and the protection of that information will be ensured.

bk33 takes industry-standard technical and organisational steps to keep your information secure:

• SSL Encryption: All data transfers on the website and mobile app are secured with SSL technology.
• Password Hashing: User passwords are never stored directly — only an encrypted hash is kept.
• Two-Factor Verification (OTP): An OTP is sent to your mobile for suspicious logins or account changes.
• Server Security: Data is held on servers protected by firewalls and access controls.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Staff Training: Staff who handle data are trained in the privacy policy and bound by contract.

However, no technical system is entirely risk-free. You should therefore stay vigilant about your own account security — for example, by using a strong password and not sharing your login details with anyone.

bk33 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Used to maintain login status and ensure secure sessions — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytics Cookies: Used to collect site usage statistics in order to improve the quality of the service.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. This may, however, limit some functionality. Detailed guidance on managing cookies is available in most modern browsers.

bk33 does not retain information beyond the period required. The general data retention policy is as follows:

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for a set period until financial and legal obligations are fulfilled.
• Transaction records: retained for a set period for financial security and dispute resolution.
• Security logs: retained for the period needed to investigate unauthorised access or fraud.

Once the retention period ends, data is securely deleted or anonymised so that it can no longer identify any individual.

Every user registered with bk33 has the following rights regarding their own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may apply to have incorrect or incomplete information corrected.
• Right to Deletion: You may request deletion of information that does not need to be retained beyond financial and legal obligations.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request to receive your own data in a specific format.

To exercise these rights, contact bk33's customer support. We will respond to your request within a reasonable time. Our Responsible Gaming Guidelines also contain important information about managing your account.

All bk33 services are strictly for users aged 21 and above. We do not knowingly collect any information from minors.

Age is verified during the registration process. If a user is found to have opened an account under the age of 21 by providing false information, that account will be closed immediately and the associated data will be deleted.

If a minor or their guardian identifies such a situation, please notify our customer support without delay. You can also visit our Frequently Asked Questions (FAQ) section for general information.

This privacy policy may be updated from time to time for various reasons, such as the introduction of new services, technical changes, or legal requirements.

Any changes will be published on this page before they take effect, and the "Last Updated" date at the top of the page will be updated. For significant changes, registered users will be notified by email.

Continued use of bk33 after any changes will be taken as acceptance of the new policy. We therefore recommend reviewing this page regularly.